REFUND POLICY

Effective Date: January 1, 2026

At Onyx Luxury Chauffeur Service, we are committed to delivering exceptional service and providing a seamless reservation experience. This Refund Policy outlines the circumstances under which refunds may be issued.

Reservation Cancellations

Reservations cancelled more than 24 hours before the scheduled pickup time are eligible for a full refund.
Reservations cancelled within 24 hours of the scheduled pickup time are non-refundable.
Failure to appear at the scheduled pickup location without prior notice (“no-show”) will result in the full reservation charge.

Flight, Ferry, and Yacht Delays

We understand that travel schedules can change.

For commercial flight, ferry, or yacht delays, Onyx will make every reasonable effort to accommodate revised arrival times when advance notice is received. Additional waiting time or schedule adjustments may result in additional charges.

Changes to Reservations

Reservation modifications are subject to vehicle and chauffeur availability. While we will make every effort to accommodate requested changes, they cannot be guaranteed.

Service Interruptions

If Onyx Luxury Chauffeur Service is unable to provide the reserved service due to circumstances within our control and no suitable alternative can be arranged, the client will receive a full refund of any prepaid amount.

Weather and Force Majeure

Refunds are not guaranteed for cancellations or service interruptions resulting from circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, road closures, civil disturbances, or other force majeure events. Whenever possible, Onyx will work with clients to reschedule reservations or provide an appropriate service alternative.

Processing Refunds

Approved refunds will be issued using the original method of payment. Please allow 5–10 business days for the refund to be processed, depending on your financial institution.

If you have questions regarding this Refund Policy or require assistance with an existing reservation, please contact us:

Onyx Luxury Chauffeur Service

Website: www.onyxvi.com

Reservations Email: reserve@onyxvi.com

Telephone: +1 (284) 445-4500